Mazaya Automator is a business process automation platform that connects all your departments in one place, turning scattered emails and paperwork into intelligent automation workflows you can track, measure, and optimize in real time. With Mazaya Automator, every request moves smoothly from creation to closure and reporting, giving your teams a faster, more organized way to work across web and mobile.​

What is Mazaya Automator?
Mazaya Automator is a fully integrated business process automation solution developed by Mazaya Integrated Software Solutions to connect IT, HR, procurement, contracts, meetings, and internal memos in a single platform. It uses smart e‑forms and clear approval paths so every request—maintenance, business card, system access, room booking, materials, or contracts—becomes a structured, trackable workflow instead of a manual process.​

Core components of Mazaya Automator
Admin Dashboard: Manage departments, roles, permissions, system settings, and detailed reports and analytics across all automated processes.​

Employee Portal: Allow employees to submit requests, complete tasks, and track status (pending, in progress, closed) with a clear view of their responsibilities.​

Mobile App: Let teams request services and follow up on the go, with a simple interface that reflects the live status of each request.​

How Mazaya Automator transforms your operations?
IT Support & Maintenance: Service requests are logged into the support center, prioritized, assigned to the right team, and updated until closure, ensuring continuity of critical systems with minimal downtime.​

Office & Admin Services: Business cards, meeting room bookings, and internal memos run through smart forms and guided workflows, with full archiving of cards, meetings, and memos for future reference.​

Procurement & Materials: The system streamlines material requests, availability checks, budget validation, quotations, and reporting, helping management make data‑driven purchasing decisions.​

Mazaya Automator as intelligent automation
Mazaya Automator lets you design custom business process automation flows by defining steps, owners, approvals, and SLAs, then updating and versioning them as your business evolves. Positioned at the heart of your intelligent automation stack, it can orchestrate complex processes and integrate with other tools, giving you a scalable foundation for end‑to‑end automation.​​

Real business value with Mazaya Automator
Mazaya Automator reduces time wasted on manual follow‑ups and repetitive communication by replacing them with system‑driven notifications and real‑time status updates. It boosts operational and administrative efficiency by unifying all requests, approvals, and documentation in one business process automation hub, giving leadership full visibility to optimize resources, reduce errors, and accelerate decision‑making.

Process Automation System for Service Companies
The process automation system for service companies enables you to consolidate all daily procedures into a single platform, from internal customer requests to coordination between different departments. Each request transforms into a clear, trackable workflow that can be easily approved. This system helps reduce reliance on emails and paper files, accelerates the work cycle, and enhances the efficiency of operations and customer service teams through real-time dashboards and reports that support decision-making.

Process Automation System for Hospitals
The process automation system for hospitals integrates medical administration, operations management, IT, and human resources into a unified platform to ensure smooth handling of service bookings, internal request management, and task coordination across departments. Through intelligent workflows and automatic notifications, hospitals can minimize operational errors, speed up responses to urgent needs, and improve the experience of doctors, staff, and management.

Process Automation System for Medical Groups
Medical groups with multiple branches or centers benefit from a process automation system designed for medical groups to standardize workflows across all locations and manage requests, tasks, and contracts from a single point. The system allows for creating unified or customized processes for each branch, with comparative reports that help top management monitor operational performance and optimize resource allocation between branches.

Administrative Procedure Automation Program for Medical Centers
The administrative procedure automation program for medical centers converts administrative requests such as leave applications, business card orders, internal memos, and meeting reservations into electronic forms with defined approval workflows. This reduces pressure on administration and ensures every procedure is documented within the system, with easy access to records and analytics anytime to improve internal policies.

Maintenance and Technical Support Request Automation System for Medical Facilities
The maintenance and technical support request automation system for medical facilities manages the entire lifecycle starting from incident registration at the support center, prioritization, team assignment, and closing the request after maintenance or providing an alternative solution. This system ensures continuity in medical equipment and critical infrastructure, sending updates to users and time-stamping every step, which reduces downtime and increases satisfaction among medical staff.

Order and Contract Management Program for Service Companies
The order and contract management program for service companies offers an organized method for creating new contract requests, tracking, approving, or modifying them, and documenting each contract’s renewal history. Relevant teams can add comments and attachments, delegate requests, and assign users to follow updates, guaranteeing full transparency throughout the contract lifecycle from initiation to renewal or termination.

Work and Resource Request Management System for Hospitals
The work and resource request management system for hospitals simplifies the process of requesting medical supplies and materials, reviewing and verifying availability, and linking orders to approved budgets. The system supports submitting price quotations, adding comments and attachments, and generating detailed reports and statistics that assist procurement and finance departments in making informed supply and spending decisions.

FAQ

What is an Automation System?
An automation system is a digital platform or software that automates repetitive tasks and procedures inside the company instead of handling them manually, such as maintenance requests, leave requests, contracts, and meetings. This type of system accelerates workflow, reduces errors, and boosts team efficiency by converting every step into a clear workflow within a process automation system.​

What is a Process Automation System?
A process automation system is an integrated software solution that connects all departments of the company in a single web and mobile platform and turns requests and procedures into digital forms and traceable approval workflows. With a process automation system like Mazaya Automator, service companies, hospitals, and medical groups can manage maintenance, HR, contracts, materials, and meetings in one centralized system instead of scattered tools.​

What is an RPA System?
RPA, or Robotic Process Automation, is a software technology that uses “software robots” to automate repetitive digital tasks employees perform across different systems, such as entering data and transferring it between systems. RPA can be integrated with a process automation system to deliver end‑to‑end processes from request to execution, which is especially useful for service companies and medical institutions that handle a high volume of daily transactions.​

What are Process Automation Workflows?
Process automation workflows are all procedures that are transformed from manual steps into digital workflows inside a process automation system, such as maintenance and IT support requests, business card requests, meeting room bookings, internal memos, material requests, and contracts. In the context of Mazaya Automator, process automation also includes managing work and resource requests for hospitals and managing orders and contracts for service companies, with dashboards and reports that support decision‑making.​

Types of Automation Software
Automation software is divided into several types depending on what it automates inside the company or medical facility and the complexity of the processes it handles. Below is a concise overview in a snippet‑friendly format:​

Business / Workflow Automation: Systems like Mazaya Automator that automate internal business procedures—from maintenance and technical support requests to HR, contracts, and meetings—through digital forms and approval workflows.​

Robotic Process Automation (RPA): Platforms that use software robots to perform routine tasks across systems (data entry, information transfer, record updates) instead of doing them manually, often integrated with process automation to create an end‑to‑end flow from request to execution.​

IT Process Automation: Solutions focused on automating IT support tickets, system monitoring, and handling technical incidents, very similar to a “maintenance and technical support request automation system” used in medical facilities.​

Intelligent Automation: Combines RPA with artificial intelligence (such as machine learning and data analytics) to automate more complex processes that involve decisions and predictions, typically adopted by large organizations with high transaction volumes.​

Marketing and Sales Automation: Tools dedicated to automating marketing campaigns, email communications, and customer follow‑ups, usually complementing rather than replacing internal process automation systems that manage requests and administrative workflows.​

Mazaya Automator belongs to the “process automation system” category, with the ability to integrate with RPA and intelligent automation technologies according to each customer’s needs.